The program consists of:
Generic web delivered written communications materials that assist learners in getting an understanding of important workplace communications and associated on line tests.
Learners are presented with a range of situations using both illustrations and words that require them to think about the situation they are presented with and how people react in different ways to each of the situations. They are also presented with some questions on how to tackle each of the them.
There are numerous generic workplace communications items covered in this program such as:
· Active Listening:
The two step listening process
The roles of a listener
· The Art of Speaking:
The three step speaking process
Asking Questions
Telephone skills
· People Skills
Verbal and Nonverbal language techniques
Team Communications Skills
Customer Service Skills
· Effective reading
The three step reading process
· Writing at work
Writing Business Correspondence
Completing Job Sheets and Invoicing
Undertaking Inspections and Completing Reports
Identifying Defective Equipment and Completing Reports (Safety)
Completing Accident Reports (Safety)
· Researching
The researching process and how to go about it
Finding information ands where to look
For more information about this program contact us by email!